FAQ

How long does shipping take? Most orders arrive within 5-10 business days. All products ship from US-based warehouses and are processed within 1-3 business days.

Is shipping free? Yes. We offer free shipping on all orders within the United States.

How do I track my order? Once your order ships you will receive a tracking number by email. Use it to track your package at any time.

What is your return policy? We accept returns within 30 days of delivery. Items must be unused and in original condition. Email us at dsproductsfoward@gmail.com to start a return.

What if my item arrived damaged? Contact us immediately at dsproductsfoward@gmail.com with a photo of the damage. We will send a replacement or issue a full refund — no return needed.

What sizes does the LED Dog Collar come in? The LED collar comes in XS, S, M, L, and XL. Check the product page for exact measurements.

Is the LED collar waterproof? The collar is water resistant and safe for light rain and outdoor use.

How long does the LED collar battery last? One full charge provides several hours of use. Charging takes approximately 1-2 hours via any USB port.

How do I contact SwiftHaul? Email us at dsproductsfoward@gmail.com. We respond within 24-48 hours.